RETURN & REFUND POLICY

We aim to ensure a smooth shopping experience. Please read our policy carefully before placing an order.

1. Return Eligibility

• Returns accepted within 7 days of delivery.
• Items must be unused, unwashed, and in original condition with tags and packaging intact.
• Applicable for: Shoes, Shirts, T-Shirts, and Winter Collection products.

2. Non-Returnable Items

• Items that are damaged due to customer use.
• Products without original tags or packaging.
• Items marked as final sale / non-returnable (if applicable).

3. Refund Process

• Refunds are processed after quality check of returned items.
• Once approved, refund will be issued to the original payment method within 5–7 business days.
• Shipping charges (if any) are non-refundable.

4. Exchange Option

• Exchanges are allowed for size or defect issues, subject to stock availability.

5. Return Request

• To initiate a return, contact customer support with order details:
• tobe@gmail.com

6. Important Notes

• Reverse pickup (if available) may take 2–5 days to arrange.
• Refund/exchange approval is subject to inspection.